Utility Performance Scorecard
Prepared forCity managers, utility executives, boards
What Clients Receive
Board-Ready Deliverables Across All Three Practices
Every engagement produces written, decision-ready deliverables — municipal and infrastructure advisory, commercial development, and project execution. Filter by practice and preview representative sample formats below. All samples use illustrative content only; no client information is shown.
Sample deliverable formats
Executive Decision Brief
Prepared forCity councils, boards, executive teams
Project Milestones & Schedule Watch
Prepared forProject owners, sponsors, executive teams
Target Account Map
Prepared forCommercial leadership, sales teams, executives
Infrastructure Risk Register
Prepared forExecutives, public works directors, boards
Capital Program Dashboard
Prepared forExecutives, finance leads, project sponsors
Mobilization Readiness Review
Prepared forProject owners, developers, operating leadership
Opportunity Pipeline Review
Prepared forCommercial leadership, executives
Execution Risk & Accountability Log
Prepared forProject owners, sponsors, contractors
Executive Commercial Brief
Prepared forCEOs, commercial leadership, boards
Priority Action Plan
Prepared forExecutives, department heads, delivery partners
Monitoring Report
Prepared forExecutives and boards on a recurring cadence
All previews are sample formats — no client reports are shown
Schedule an Executive Consultation
How Findings Stay Organized
See How Renew/Well Creates Visibility
A representative view of how findings are organized for executives and boards — shown here as a municipal infrastructure example. The same structure adapts to project execution (milestones, critical deliveries, execution risks, decision logs, mobilization readiness) and commercial development (target accounts, pipeline, relationship maps, commercial actions). Select a module to explore.
Executive Overview
The single view a city manager or executive opens first — what needs attention, what is moving, and what has been resolved.
72
Infrastructure visibility score
3
Priority risks open
5
Capital projects under review
2
Pending executive decisions
11
Items under monitoring
4
Advisory actions this period
Recent Advisory Actions
- Verified utility maintenance records against field observations for two service areas
- Issued capital-project schedule variance memo for executive review
- Updated risk register following vegetation management progress
Utility Performance
Scorecards summarize condition and performance by category — the categories executives need to track.
| Category | Score | Trend | Status |
|---|---|---|---|
| Reliability | 78 / 100 | Improving | Stable |
| Asset condition | 61 / 100 | Flat | Watch |
| Emergency preparedness | 82 / 100 | Improving | Stable |
| Capital execution | 54 / 100 | Declining | Action |
| Financial visibility | 67 / 100 | Improving | Watch |
| Public communication | 73 / 100 | Flat | Stable |
Infrastructure Risk
A live risk register keeps likelihood, consequence, and recommended action in one place — and keeps ownership visible.
| Risk category | Likelihood | Consequence | Priority | Recommended action | Status |
|---|---|---|---|---|---|
| Aging feeder segment | High | Major | P1 | Sequence replacement in capital plan | Open |
| Vegetation backlog | Medium | Moderate | P2 | Verify contractor completion records | In progress |
| Emergency contact tree outdated | Medium | Moderate | P2 | Refresh and table-top exercise | Resolved |
| Capital reporting gaps | High | Minor | P3 | Standardize monthly variance report | Open |
Capital Projects
Independent oversight of capital projects — budget, schedule, scope confidence, and the decisions leadership actually needs to make.
| Project | Budget | Schedule | Scope confidence | Procurement | Risk |
|---|---|---|---|---|---|
| Substation upgrade | On budget | −6 wks | Medium | Awarded | Watch |
| Distribution hardening — Ph. 1 | On budget | On track | High | Awarded | Low |
| Pump station rehabilitation | +8% | −3 wks | Medium | Change order pending | Decision required |
| SCADA modernization | On budget | On track | High | RFP drafted | Low |
Accountability
Every finding is assigned. Every action has a due date and a supporting record — so follow-through is visible, not assumed.
| Responsible party | Required action | Due | Supporting record | Status | Escalation |
|---|---|---|---|---|---|
| Utility operator | Provide feeder inspection records | Q3 | PIA request #14 | Awaiting | Level 1 |
| Contractor | Close out vegetation work orders | Q3 | Work order log | In progress | — |
| City staff | Adopt monthly variance reporting | Q4 | Advisory memo 07 | Complete | — |
| Engineering partner | Certify field survey findings | Q3 | Survey report v2 | Complete | — |
Recommendations
Prioritized recommendations, grouped by horizon — so leadership always knows what is immediate and what belongs in the plan.
Immediate
- Request feeder inspection and maintenance records for the North Service Area
Near term
- Verify contractor vegetation management completion against invoiced work
Capital planning
- Sequence feeder replacement ahead of projected load growth
Governance
- Adopt a standing quarterly infrastructure review with the council
Monitoring
- Track SAIDI/SAIFI quarterly against PUCT benchmarks and peer utilities
Monitoring
An assessment is a snapshot. Monitoring keeps recommendations, risks, and corrective actions visible after the initial engagement ends.
| Item | Source | Cadence | Last review | Status |
|---|---|---|---|---|
| Feeder replacement sequencing | Risk register P1 | Monthly | This period | Open |
| Reliability metrics vs. benchmark | Scorecard | Quarterly | This period | Stable |
| Capital variance reporting | Recommendation G-2 | Monthly | Last period | Adopted |
| Utility record requests | Accountability tracker | Biweekly | This period | Awaiting |
Executive Briefing
Findings are delivered as board-ready briefings — written for councils, boards, and executives, not for technical file drawers.
Quarterly Infrastructure Review — Executive Summary
Overall infrastructure visibility improved this quarter. One priority risk remains open pending utility records; two capital projects require executive attention on schedule variance.
Decisions Requested of Leadership
1. Approve change-order review position for pump station rehabilitation.
2. Confirm escalation of outstanding utility record requests.
Next Period Outlook
Monitoring focus: feeder sequencing, vegetation close-out verification, and quarterly reliability benchmarking against peer utilities.
Illustrative advisory workspace — representative data only
Schedule an Executive Consultation
This is not an off-the-shelf software product. It illustrates how Renew/Well organizes findings, risks, projects, recommendations, and monitoring information during an advisory engagement. Technology supports the advisory work — judgment, verification, relationships, and accountability remain with Renew/Well advisors.